Overview
Need to find additional information about any Coursedog product or wish to submit a support ticket? Filled with articles, videos, and step-by-step how-to’s, Coursedog’s Customer Portal is a great place to start.
Search Bar
The search bar can help you search through Help Center articles and – if you’re logged in – support tickets you’ve opened.
Knowledge Base
Overview
Our Knowledge Base is organized by cloud so you can “click through” to find what you need.
Navigating the Knowledge Base
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Select “Knowledge Base”.
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Click on the category that contains the articles most relevant to you:
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Integrations & Technical - This category includes folders dedicated to Integration Basics, Integration Overviews by SIS, SIS-specific folders, General Technical (e.g. SSO, API, passwords, email integrations, etc.) and FAQs & Troubleshooting grouped together by subject.
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Curriculum Cloud - Click this to access Curriculum, Catalog, or Syllabus documentation.
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Scheduling Cloud - Click this to access Academic Scheduling, Course Demand Projections, Event Scheduling, or Faculty Workload Management documentation.
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Welcome to Coursedog - All new users should start here for high-level product and platform overviews, info on how customer support works, etc.
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Once you’ve clicked the category that is the most relevant to you, select the product or folder that you’re looking for. Product/folder options are located near the top of the page under the category or cloud name.
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Select the sub-folder that best matches your role and need.
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You should now be in a folder, with articles listed.
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Click to open the article you’re looking for.
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Don’t see what you need? Click “Load more” at the bottom of the screen.
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If you still can’t find the article(s) you need, try the search bar.
Submit a Ticket
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