Overview
Our responsive support team will stay in touch until your ticket is resolved. All communication will include a link to the ticket you submitted so you can easily find it. However, should you wish to view a list of your submitted tickets, you can do so as long as you have been set up as a Contact in the system by your Coursedog project team or Customer Success Manager.
Viewing Tickets
If you are designated as a Coursedog Contact, you can see a list of the tickets you have submitted by logging into the Help Center and clicking on “My Tickets”. Make sure you are logged in first (TIP: Save your password from when your Contact account is created, so you don’t have to re-enter it every time). You can toggle between “My Open Tickets” and “My Closed Tickets”.
Ticket Resolution
Coursedog will make every possible effort to correct service issues reported by customers in accordance with the priority level assigned:
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Urgent – Typically aim for 1-hour response / workaround 24 hours
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High – Typically aim for under 4-hour response / workaround 48 hours
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Med-Low – Typically aim for 1 day response / workaround 72 hours
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